Business Process Improvement

Case Study:

Business Process Improvement

Project Mission and Background

An International Food Service/Distribution industry leader with more than 10,000 employees, more than 40,000 customers, and over 15,000 International/domestic brand and private label names, had made many strategic acquisitions which were operating as independent entities. As a result internal pricing competition between operating units was occurring and had also created customer dissatisfaction and account loss. The company recognized the need for dramatic change and initiated a project to identify current state business processes, cost reduction needs and business improvement opportunities.



A number of challenges faced our team:

  • Geographically dispersed business locations
  • Independently operated divisions
  • International cultural and language barriers
  • Change adverse climate
  • Multi vendor team structure
  • Limited access to Executive Sponsor
  • Client had minimal process re-engineering experience

Our Approach

Lewis Fowler led a Business Process Management project to identify and define current state processes across various business units. The team completed detailed process mapping, captured critical data elements to include value added and non- value-added process activity identification, and provided analysis for future state recommendations based on the industry best practice Hammer BPM methodology.

Direct Benefits

Comprehensive analysis by Lewis Fowler’s team provided the following client benefits:

  • Measured cost reductions
  • Consolidation ofrResources
  • Reduction in operational transactional costs
  • Elimination of duplicated effort


Lewis Fowler led a Business Process Management project to identify and define current and future state processes across various business units, which identified over $20 million dollars of cost savings opportunities.


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